Eligibility for Returns and Refunds

Due to the nature of digital products, returns and refunds are handled differently from physical goods. As a general rule, we do not offer refunds on software purchases unless there is a specific issue with the software as outlined below:

• Software Defects or Errors: If the software you purchased is defective or does not function as described, we will provide a refund or exchange, provided that you request a refund within [X] days of purchase. Please refer to Section 3 for details on how to report a defect.
• Subscription Cancellations: If you subscribe to a recurring plan, you can cancel your subscription at any time. However, cancellations will take effect at the end of your current billing cycle, and no partial refunds will be issued for unused time.

2. Refund Process

To request a refund, you must contact us within [X] days from the date of purchase. Please follow these steps to initiate your request:

1. Contact Us: Reach out to our customer support team at [Email Address] or [Phone Number].
2. Provide Information: Include your order number, proof of purchase, and a detailed description of the issue you're experiencing with the software.
3. Review Process: We will review your request and, if applicable, provide you with a refund or an alternative solution (e.g., software exchange or credit).
4. Refund Approval: If your refund request is approved, we will issue the refund to the original payment method within [X] business days.

3. Software Defects or Errors

If you encounter a technical issue with the software, we encourage you to contact our support team at [Support Email Address]. We will work with you to resolve the issue, and if we are unable to fix the problem, we will offer a refund or exchange, subject to the conditions in this policy.

4. Non-Refundable Purchases

The following are non-refundable under any circumstances:

• Change of Mind: If you change your mind about your purchase, we are not able to offer a refund.
• Software Already Used or Downloaded: If the software has been downloaded or activated, we cannot process a refund unless it is defective or does not perform as expected.
• Customizations and Add-ons: Any purchased add-ons, customizations, or one-time service fees are non-refundable.

5. Subscription Refunds

If you subscribe to a recurring service or software-as-a-service (SaaS) plan, you can cancel your subscription at any time. However, please note the following:

• Monthly Subscriptions: Monthly subscriptions will be canceled at the end of the current billing cycle, and no prorated refunds will be issued.
• Annual Subscriptions: Annual subscriptions can be refunded within [X] days of the purchase date. After this period, no refunds will be granted.